Call Center Agent

We are hiring a Call Center Agent for Villa Gas to manage customer inquiries, gas orders, and ensuring smooth coordination with the delivery team.

Responsibilities:

• Assist customers by handling inquiries, complaints, and gas orders, ensuring all details are recorded accurately.
• Enter customer gas orders into the system, updating customer profiles and making sure their information is accurate.
• Communicate with the delivery team to ensure timely gas deliveries and resolve any delivery-related issues.
• Provide customers with details about Villa Gas products and services, including payment options, and verify online transfer slips for accuracy.
• Prepare daily reports on customer service and delivery performance, maintaining high standards to ensure customer satisfaction.
• Willingness to work long hours when necessary to meet customer needs and support delivery operations.

Qualifications:

• Completed Ordinary Level education.
• Minimum of 1 year of experience in a customer service role
• Strong communication and customer service skills, with a focus on problem-solving

Salary:

MVR 8,000/-